Privacy Policy

Effective date: 01 January 2026

This Privacy Policy explains how Epalor collects, uses, discloses, and safeguards personal information in connection with jewelry collections, bespoke services, and related communications. We operate in Australia and handle information in a manner consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as applicable. By engaging with our site, contacting our team, or visiting our showroom, you acknowledge the practices described here.

Information we collect may include identification details (such as name), contact details (such as email address and phone number), purchase history, design preferences, sizing information, and communications with our team. When booking a consultation or requesting updates, you may choose to provide further details that assist with personalized recommendations. We may also collect technical data such as device type, browser, IP address, and analytics identifiers to understand site performance and improve usability.

We use personal information to respond to inquiries, process orders, provide product guidance, customize proposals, manage deliveries and aftercare, and administer subscriptions. Analytics help us review site features, measure content relevance, and plan improvements. With consent where required, we may share updates about new collections, events, or services, and you can opt out at any time using provided links or by contacting us directly.

Disclosure of information occurs to service providers who support operations, including payment processing, logistics, communications, analytics, and IT hosting. These parties are engaged under appropriate arrangements and must handle information carefully and only for permitted purposes. We may disclose information to comply with legal obligations, respond to regulatory queries, protect safety, or manage business transitions such as restructuring. Where data is transferred outside Australia, we aim to implement safeguards aligned with applicable standards.

We take reasonable steps to maintain security proportional to the sensitivity of the information we hold. Measures may include access controls, encryption in transit where suitable, and periodic reviews of procedures. While efforts are made to reduce risk, transmission and storage of information involve inherent limitations. We encourage clients to use strong passwords, keep devices updated, and contact us promptly if they suspect unauthorized activity relating to their interactions with us.

Data retention is guided by the purpose for which information was collected and by legal, tax, and accounting requirements. When information is *** longer required, we take steps to de-identify or delete it where feasible. You may request access to personal information we hold, seek correction of inaccuracies, or raise concerns about handling practices. We will respond within a reasonable timeframe and outline available options.

Your choices include managing communications preferences, updating contact details, and adjusting browser or device settings for analytics and marketing technologies. Certain site functions rely on cookies or similar tools to operate effectively; limiting these tools may affect feature availability. For detailed information on cookies and related preferences, please review this Policy and the statements presented in our site interface.

Our website may reference internal resources such as the Legal section for terms, warranties, workmanship standards, and consumer information. Links to third-party sites are provided for convenience where relevant; those sites are governed by their own statements and we recommend reviewing their privacy materials. This Policy applies solely to Epalor activities described here.

If you are under the age of majority in your location, please seek guidance from a parent or guardian before sharing personal information. We aim to communicate clearly and welcome questions about data handling, especially regarding bespoke projects that involve personal details for sizing or engraving. We also seek to minimize the collection of unnecessary data during consultation flows.

We may update this Policy to reflect changes in operations, legal requirements, or technology. Revisions will be posted with an updated effective date. For questions, access or correction requests, or privacy complaints, please contact Epalor at epalor@hotmail.com or by phone at +61427853916. You may also write to us at 48 Kintail Road, Subiaco, WA 6008, Australia. If you remain concerned after engaging with us, you can contact the Office of the Australian Information Commissioner for guidance on available options.