Legal information
This page sets out important legal terms, consumer guarantees under Australian Consumer Law (ACL), returns, warranties, intellectual property and dispute resolution applicable to purchases from Epalor in Australia.
- Business: Epalor
- ABN: 19 234 567 890
- Showroom: 48 Kintail Road, Subiaco, WA 6008, Australia
Consumer guarantees (Australia)
ACL guarantees
Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), products we supply come with consumer guarantees that cannot be excluded. These include guarantees as to acceptable quality, fitness for purpose, and that items will match descriptions and samples.
Where a failure of a guarantee is major, you may be entitled to a refund, replacement, or compensation for the drop in value. For minor failures we will choose to repair or replace the goods.
Returns, refunds & cancellations
Standard returns
For change-of-mind returns we accept unworn, unaltered items in original condition within 14 days of purchase with proof of purchase. Custom or engraved pieces are not eligible for change-of-mind returns.
| Situation | Outcome |
|---|---|
| Change of mind | 14 days — refund subject to condition |
| Faulty item (non-major) | Repair or replacement |
| Faulty item (major) | Refund or replacement |
| Custom orders | *** change-of-mind refunds |
Intellectual property
All designs, images, text and trade dress on this site are owned by or licensed to Epalor. Use of our intellectual property without written permission is prohibited. Requests for licensing should be sent to epalor@hotmail.com.
Limitation of liability & disclaimers
To the fullest extent permitted by law, Epalor's liability for any loss or damage arising from the supply of goods or services is limited. Nothing on this page is intended to exclude or limit rights under the Australian Consumer Law which cannot be excluded.
We make reasonable efforts to ensure product images and descriptions are accurate. Colours may vary due to screen settings and natural variations in gemstones and metals.
Complaints & dispute resolution
How to make a complaint
Please contact us first so we can attempt to resolve your concern. Provide order details, photos if relevant, and a description of the issue.
- Phone: + (61) 42 785-39-16
- Email: epalor@hotmail.com
- In person: 48 Kintail Road, Subiaco, WA 6008
We aim to acknowledge complaints within 3 business days and provide a resolution pathway. If unresolved, you may refer matters to the Australian Competition and Consumer Commission (ACCC) or your local consumer protection agency.
Visit Contacts
Customer support
Support hours Mon–Fri 10:00–18:00
Governing law & contact
These terms are governed by the laws of Western Australia and the Commonwealth of Australia where applicable. Any dispute arising will be subject to the non-exclusive jurisdiction of courts in Western Australia.
Business details: Epalor, ABN 19 234 567 890, 48 Kintail Road, Subiaco, WA 6008, Australia.